See shipping options here

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO’s, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Fashion Nova to import the goods on his behalf. Further, the consignee/buyer agrees Fasheabe may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping fees are non-refundable. If you refuse any shipments from fasheabe.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Fasheabe does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #fasheabeBabes, Fasheabe reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Fasheabe reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Fasheabe reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Once you have returned an item through our Online Returns Portal and mailed your package, you can easily track your shipment through our returns tracking page.
Track my return

Please note that it can take 5-7 business days from the date your package is received at our distribution center for your return to be processed and a E-Gift Card to be issued.

Please be sure to retain a copy of your return tracking receipt from the carrier used until your return is processed and your store credit has been issued.

To ensure fast and accurate processing please use the Returns Portal before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues.

All returns will be refunded via gift card

Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.

Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address.

Please do not group returns like this in the future as it can cause major delays and incorrect crediting.

It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.

Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear.

If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.

Here is how we calculate your credit. The easiest way to do this is to give you an example...

Let's say you redeemed a BOGO for 2 items.

One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items.

If you return the $15 item you will get $9 in credit.
If you return the $10 item you will get $6 in credit.

In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.

You can track your oder trough our Track Order page

We know you want your order fast so as soon as it is placed, we are on it! 

Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to:

• Canceling your order or specific items
• Changing your billing or shipping address
• Changing payment method
• Changing shipping method
• Changing color/size of items(s)
• Addition or removal of item(s)
• Changing or adding a discount code
• Addition or removal of a gift card

For whatever reason if you would no longer wish to keep your order, you are able to return your order after it has been delivered.

In case of a return, please click on the button below to review our return policy and make a return.

Contact us if you have an issue with your order

Zip is an installment payment platform that lets you pay for your Fasheabe purchase over time in 4 easy installments using a credit or debit card every 2 weeks. Currently, Zip is only available for US customers.

We accept the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• Zip
• Fasheabe gift cards
• PayPal
• Amazon Pay
• Apple Pay
• Google Pay

Discount codes are sales specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated.

We cannot change or add a discount code after the order has been placed.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, Fasheabe does not have details as to why this happened and suggest you reach out directly to your financial institution for any details regarding your declined payment.

If you did not make a purchase from us and/or don't recognize a charge from Fasheabe we will need you contact us immediately so that we can look into this matter and get it resolved!

Please select the contact us option below and provide the following information:

Your email address
Your full name
Date of transaction/order placed
Last 4 digits of credit card used to make this transaction
Total amount charged