Refund policy


Quickly and easily return your item(s) through our Returns Portal!


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, click on our return portal. Please note that returns will need to be sent to the following address:
553 NW AZINE AVE, PORT ST LUCIE, FL, 34983, United States

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

We do not provide return labels. Customer is responsible to return the items themselves.

You can always contact us for any return questions at SUPPORT@FASHEABE.COM.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

What items are final sale?

All Special Occassion items - No Exception will be made, clearance items, deep discounted items or 40% or more, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Unfortunately, we cannot accept returns on final sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Should I know anything else about the online return policy?

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 3 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


The return items are refunded via store credit in the form of a Fasheabe gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. 

We will notify you once we’ve received and inspected your return to let you know if the return was approved or not. If approved, you’ll be automatically issued a Fasheabe gift card within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at SUPPORT@FASHEABE.COM.